NAME   

Address
City, State Zip	Phone
E-Mail	
SUMMARY
   
Innovative, energetic Information Technology Manager with extensive financial/business experience. A proven track record of reducing operating expenses and increasing organizational efficiency and effectiveness. Skilled at defining strategic and operational objectives with executive management and executing the objectives organization-wide. Possesses excellent communication, leadership, analytical and problem solving skills with a strong focus on customer and employee satisfaction.  

KEY QUALIFICATIONS
 
•	Account Management	•	Contract / Vendor Management	
•	Systems Analysis	•	Strategic Business Planning	
•	Project Management 	•	Budget Forecasting & Planning	

TECHNICAL SUMMARY

Hardware	IBM Mainframe, IBM & Sun Client / Server 	
Languages & Software	SAP, Filenet Imaging & Workflow, MS Office Products, Visual Basic, Powerbuilder, Cobol, Fortran, CICS, TSO, JCL, Lotus NOTES 	
Database Management	DB2, IMS, Oracle, Sybase	
Operating Systems	MVS, VM, AIX, Solaris, Microsoft Windows 	
Networking	Netware, Novell 4.x, TCP/IP, Ethernet, Token Ring	

PROFESSIONAL EXPERIENCE

COMPANY, City, State	YEAR-YEAR	   
Company Description (Always include a 1- or 2-line company description below each company name.)

Contract Manager	      Year-Year
Managed the ten-year outsourcing relationship with (company) valued at over one billion dollars.  Facilitated interaction and negotiated resolution of contract issues.
•	Increased the ten-year outsourcing agreement $250 million by developing the process and procedures for implementing contractual changes and negotiating a new agreement.  
•	Reduced operating expenses 26% over a two-year period by identifying and engaging employees to use common, best practice methodologies. 
•	Developed a process to verify all services were performed to contract terms, augmenting revenue six million dollars.
•	Ensured service delivery requirements were being met, improving customer satisfaction by 8%.

NAME	PAGE TWO

Account Manager	Year-Year
Managed the Information Technology account relationship for COMPANY’s Finance and Accounting organization valued at 55 million dollars.
•	Saved 50% in five-year operational expenses by identifying and marketing opportunities to consolidate finance and accounting applications and eliminating obsolete computer applications. 
•	Secured a five-year outsourcing agreement valued at over 50 million dollars providing financial and IT services to a partnership between (company) and (company).  
•	Managed and implemented the expansion of the computing infrastructure to support 700 additional accountants without an interruption of computing services. 
•	Developed the successful Information Technology cost estimate for the one billion dollar outsourcing agreement between (company) and (company) and served as an advisor to the contract negotiation team.  

Information Technology Manager	Year-Year
Managed a staff of 85 programmer / analysts responsible for the delivery of application support for (company) U.S. Upstream Finance and Accounting organization.
•	Developed a five-year Information Systems Plan, which ensured the correct technology solutions were selected to achieve strategic business objectives and improve employee productivity.
•	Proposed and obtained buy-in for a consolidated work plan to manage Information Technology activities, reducing clients’ ongoing support costs by one million dollars and improving effective management of IT development projects.  
•	Supervised projects to implement imaging and client server technologies, which increased organizational productivity and efficiency by 5%.
•	Developed and obtained approval for the customer’s annual Information Technology budget prior to the formation of an account manager role.

PREVIOUS EXPERIENCE
Information Technology Supervisor, Company	Date  
Lead Systems Analyst, Company	Date 
Senior Programmer Analyst, Company	Date
Programmer Analyst, Company	Date  

EDUCATION

Master of Science, Computer Science
University of California, Los Angeles, CA

Bachelor of Science, Computer Science & Engineering
University of California, Los Angeles, CA

Certificate in C++ Programming
Santa Monica Community College, Los Angeles, CA